ENTERPRISE BOOKING POLICY | MyKuya

Enterprise Booking Policies

Cancellation/Rescheduling

Please inform us as soon as possible of any changes to your booking and we will happily accommodate. Sending reschedule or cancellation requests more than 72 hours before the scheduled start time will be free of charge, otherwise, you will incur 100% charge.

 

Changes in Venue

For your convenience, please inform us of any changes in venue at least 48 hours prior to the scheduled start time. Should you change venue within less than 48 hours, please be informed you will incur 100% charge.

Changes in Task Details

The Partners we assign for your bookings will be based on the details you provide. Once the job starts, kindly be informed that the Partner will happily perform the tasks as indicated in your initial request. If you need other services, kindly reach out to us.

 

Scheduling a Job

There is no limit regarding the time you are allowed to schedule a partner, please just be informed that the minimum number of hours per schedule is 4 hours per partner. In case you book for less than the minimum, it will still be counted as 4 hours.

 

Processing of Bookings

Requests can be booked anytime convenient for you, and processing will take place upon receipt (during business hours, Mondays to Fridays, 9AM to 6PM). All bookings from accounts with credits will be accommodated, but to ensure an assigned partner, please be informed of the lead time which is 3 days (72 hours) before the scheduled start time. ​

 

Partner Assignment

While we do our best to accommodate specific requests for assigned partners, or 1 partner for all schedules, we cannot guarantee their availability. However, as a platform we will still provide you with a partner who is able, willing, and available to do the task.

 

Partner Scheduling

For smooth arrangement of schedules, please always communicate any new bookings or changes in bookings placed by letting us know at concierge@mykuya.com. We will be sure to attend to your concern. Kindly take note that contacting partners directly to schedule jobs is not allowed.

 

Direct Hiring

Absorbing or hiring of MK Partners assigned to jobs will require a finder's fee in the amount of Ten Thousand Pesos (Php 10,000) per Partner and deactivation of your account.

 

Replacements

If you are unsatisfied with assigned partner/s, please share with us your feedback and we will be happy to provide a qualified replacement.

 

Booking Channels

Kindly always place your bookings at concierge@mykuya.com so that we may properly process and handle your request. Please be aware that we may not be able to accept bookings made on other channels.

 

MyKoins Expiry

For one-time transactions, your purchased credits are valid for use within 6 months after payment. For subscriptions, any remaining credits purchased for a month will be usable for one month after.

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MKPH Technologies Pte. Ltd.

12 Eu Tong Sen Street 
#08-169 SOHO 2
Clarke Quay Central
Singapore 059819

Philippines Representative Office

Machine Ventures HQ
Avida CityFlex SOHO Tower
7th Ave. BGC, Taguig 
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