Enterprise Booking Policy
Please inform us as soon as possible of any changes to your booking and we will happily accommodate. If you reschedule or cancel within 72 hours of the scheduled start time, you will incur a 100% charge.
Changes in Venue
For your convenience, please inform us of any changes in venue at least 72 hours prior to the scheduled start time. Should you change venue within less than 72 hours, please be informed you will incur an additional 100% charge.
Changes in Task Details
The Partners we assign for your bookings will be based on the details you provide. Once the job starts, kindly be informed that the Partner will happily perform the tasks as indicated in your initial request. If you need other services, kindly reach out to us.
Scheduling a Job
There is no limit regarding the time you are allowed to schedule a partner, please just be informed that the minimum number of hours per schedule is 4 hours per partner. In case you book for less than the minimum, it will still be counted as 4 hours.
Processing of Bookings
Requests can be booked anytime convenient for you, and processing will take place upon receipt (during business hours, Mondays to Fridays, 9AM to 6PM). All prepaid bookings are accommodated, but to ensure an assigned partner, please book your requests 3 days (72 hours) before the scheduled start time.
While we do our best to accommodate specific requests for assigned partners, or 1 partner for all schedules, we cannot guarantee their availability. However, as a platform we will still provide you with a partner who is able, willing, and available to do the task.
Please always communicate any new bookings or changes in scheduling through your dashboard, or reach out to concierge for smooth arrangement of schedules. We will be sure to attend to your concern. Kindly take note that contacting partners directly to schedule jobs is not allowed.
Absorbing or hiring of MK Partners assigned to jobs will require a finder's fee in the amount of Ten Thousand Pesos (Php 10,000) per Partner.
Replacements and Exchange of Hours
If you are unsatisfied with assigned partner/s, please reach out to us and we will be happy to provide a qualified replacement. Alternatively, you may instead choose to use your hours for another service within the purchased tier or lower tiers.
Kindly always make your bookings through your client dashboard so that we may properly process and handle your request. Please be aware that we may not be able to accept bookings made on other channels.
For one-time transactions, your purchased hours are valid for use within 6 months after payment. For subscriptions, any remaining hours purchased for a month will be usable for one month after.