Written by Tim Michael

The time it takes until your request is fulfilled is highly dependent upon the type of request and the distance that the Partners has to cover in order to fulfill the request.

Please be aware that heavy traffic or long cues can lead to longer request fulfillment times.


You can track the current position of your Partner at any time in the app. If you feel that your request is not progressing, please contact your Partner on the status of your request. If you don’t get a sufficient explanation, please contact the customer support at  hello@mykuya.com

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