Pre-Booking Policy

Payment Method

  • In order to schedule a booking, you must have a valid and working credit/debit card linked to your account.

Processing of Bookings

  • Bookings can be scheduled as early as 5 days to 24 hours prior to the date of the said booking.

  • Scheduled Bookings can start as early as 8AM and can end as late as 9PM.

Confirmation of Bookings

  • Once we receive the booking, we will send you an e-mail (within 30 minutes) asking you to review the details for your confirmation. Once you confirm, we will proceed in assigning a Partner for the task.

During the Booking

  • The booking will start as scheduled according to the start time of the booking if the partner has arrived regardless of the presence of the customer. Example: The start time of the booking is 9AM and the partner is already there but the customer hasn't arrived yet, the booking will still start at 9AM. Please note that you will get charged upon the start of the booking. 

Rescheduling of Bookings

  • If you wish to reschedule, note that this will count as 1 cancellation.

  • Please inform us at least 24 hours before the booking if you'd like to reschedule to give us enough time to look into our Partners' availability.

  • If rescheduled less than 24 hours before the task, we will do our best to look for available Partners but we cannot guarantee that we will be able to assign another Partner.

Changes in Venue/Task Details

  • As we assign Partners for your bookings according to the details you provide, please inform us at least 24 hours before the booking if there are changes with the venue or details.

  • If the change of venue and task details were communicated less than 24 hours before the task, we cannot guarantee that the assigned Partner is still available though we will look for a replacement.

  • If the type of task is to be changed (example: from Cleaning to Assistant on Bike), this will count as 1 cancellation. 

 

Cancellation of Bookings

  • If you wish to cancel the booking, please do so 12 hours before the task.

  • For last minute cancellations by the customer (Cancelled less than 12 hours before the task) and no shows, please note that you will get charged 100% of the booking. This will count as 1 cancellation as well. 

  • A customer incurring 3 cancellations will result to a ban and removal from the app. Users who were removed from the app may send us a dispute request and our team will review accordingly.  

Communicating with the Partners within the App

  • Scheduling and communicating with the Partner/s must be done within the app.

  • If a user will schedule a booking with a Partner outside the app, this will result to an automatic ban or removal from the app.

  • For more details, please refer to: https://www.mykuya.com/terms-of-use

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12 Eu Tong Sen Street 
#08-169 SOHO 2
Clarke Quay Central
Singapore 059819

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Avida CityFlex SOHO Tower
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