
SLAs
Subject to terms and conditions below, MK Enterprise Clients may be offered a gratuitous quantum of compensation for certain services where the service rendered is not to the satisfaction of the Enterprise client:
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Enterprise Client must have an existing agreement with MK Enterprise Solutions;
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Enterprise Client must have prepaid the services;
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Enterprise Client must have made the booking at least 48 hours before the start of the shift;
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MyKuya Partner did not show for the task, showed up late for the task or did not perform the task as expected in accordance with his service category;
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Force Majeure events are excluded from this SLA.
